AI‑driven solutions that go live in weeks, not quarters.
Intouch brings 15+ years of enterprise SaaS and AI‑driven agentic solutions to US retail, CPG and manufacturing — from our Austin, Texas office, with engineering in Pune and Jaipur.
Four delivery capabilities.
Built on IAP, extended with AI, run on your cloud of choice — AWS, Azure or Google. We are a product company, not a body shop: we build, deploy and support our own solutions, so we engineer for years of operation, not handover.
Applications & modernization
- Custom web and mobile applications, portals and platforms
- Re‑platforming legacy systems to cloud‑native architectures
- Configurable, multi‑tenant products designed to be operated for years
Intelligent automation & integration
- End‑to‑end process automation across ERP, CRM and partner systems
- Document and data‑capture workflows
- Orchestration with human review, audit trail and role‑based control
Data, analytics & AI solutions
- Configurable dashboards and reporting at scale
- Generative and predictive AI embedded in business workflows
- AI agents and assistants across web, WhatsApp and voice channels
AEO & GEO — AI search visibility
- Answer‑engine and generative‑engine optimization so AI assistants cite your brand, products and content
- Structured, machine‑readable content: schema, entity and knowledge‑graph alignment
- Visibility tracking across AI answers, with fixes prioritised by impact
Intouch Accelerator Platform
IAP enables seamless, scalable cross‑enterprise collaboration to power business workflows — from real‑time data exchange to role‑based automation. Easily extensible to bespoke use cases through our expertise in native SaaS and AI‑driven agentic solutions.
Two use cases, measured.
How IAP and AI address real‑world challenges today — in consumer goods and shopping centres. The same platform and delivery model extend to your workflows.
Automated business‑record processing
- —Automation replaces manual order, invoice and delivery‑receipt processing at scale
- —Eliminates data‑entry errors behind wrong orders and shipment delays
- —Faster processing improves delivery performance and retailer relationships
AI‑powered mall intelligence
- —Automatic daily sales reporting, POS integration and accurate revenue‑share billing
- —Sales intelligence: brand benchmarking, category analytics, AI revenue forecasting
- —Predictive demand, 5‑tier AI tenant health scoring, geo‑targeted shopper campaigns
AI in the product — and AI accelerating how we build it.
Three AI capabilities embedded in customer workflows, plus an agent‑accelerated delivery model that is why we ship in weeks, not quarters.
Generative AI
LLM‑powered extraction, classification and summarisation. Conversational agents on web, WhatsApp and voice. Leading LLMs with confidence‑gated human review.
Predictive AI
Demand and revenue forecasting, auto‑replenishment, tenant health scoring and risk models — trained on the customer's own operational data.
Workflow automation
Orchestrates AI and business systems end to end — SAP, ERP, CRM, email and messaging — with audit trails, retries and role‑based approvals.
Why we ship in weeks, not quarters.
From first conversation to running system — one accountable team.
Engineering teams in Pune and Jaipur; Austin, TX office for US‑based customers and US‑hours coverage.
Rapid, measurable, and still here.
Straight answers.
The questions buyers and partners ask about Intouch most often — answered plainly.
What does Intouch do?
Intouch (also known as Onintouch) is a B2B software product company founded in 2010. It builds and operates AI‑driven enterprise SaaS on its own Intouch Accelerator Platform (IAP) for consumer goods, shopping centres, retail and manufacturing businesses — from automated business‑record processing to mall intelligence — and helps brands become visible in AI search through AEO and GEO.
What is the Intouch Accelerator Platform (IAP)?
IAP is Intouch's cloud platform for cross‑enterprise collaboration: real‑time data exchange, role‑based configurable workflows, ERP and retailer‑network integration, and web and mobile delivery. New solutions start from a running platform, which is why they go live in 4–6 weeks. It runs on AWS, Azure or Google Cloud and connects 4,500+ entities today.
How quickly can a solution go live?
Typically 4–6 weeks from kickoff to go‑live. Engagements start as a 30‑day pilot with measurable ROI, a fixed‑scope project or a dedicated delivery pod; Intouch then runs and supports the system under SLA.
What are AEO and GEO, and how does Intouch help?
Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO) make a brand's products and content citable by AI assistants and AI search, not just ranked in classic results. Intouch structures your content and data — schema, entities, machine‑readable facts — tracks how AI answers describe you, and prioritises fixes by impact, alongside conventional SEO.
Which industries and customers does Intouch serve?
Consumer goods and CPG brands such as TTK Prestige, VLCC and Mamaearth; mall operators including Phoenix Marketcity, Palladium, DB City and Express Avenue; plus retailers and manufacturers. Every customer since 2010 is still with Intouch.
Where is Intouch located?
Engineering teams in Pune and Jaipur, India, and an office in Austin, Texas for US customers and US‑hours coverage. Contact contact@onintouch.com, +1 512 203 3251 (US) or +91 88886 96744 (India).
Let's build the future together.
Intouch is ready to bring its proven platform and AI use cases to the US market. Whether you are a CPG leader, mall operator, retailer or strategic partner — take the next step.